Who we are
Legal information
Dearlume is a brand. This page identifies the company that runs this shop and sells to you, as required by Portuguese law (Commercial Companies Code, art. 171, and Decree-Law 7/2004).
Company
| Company name | CONFECÇÕES VIRGINIA CASTRO, LDA |
|---|---|
| Legal form | Sociedade por quotas (private limited company) |
| Registered office | Sítio Cadilhe, 4495-111 Amorim, Póvoa de Varzim, Portugal |
| NIPC (tax and company number) | 503495387 |
| Commercial registration | Registered with the Portuguese Commercial Registry (Conservatória do Registo Comercial) under the single registration number 503495387 |
| Share capital | €5,000.00 |
| support@dearlume.shop | |
| Phone | +351 912 483 761 (Mon–Fri, 9:00–17:00 Lisbon time) |
| Website | dearlume.shop |
Complaints
Please write to us first at support@dearlume.shop — most questions are solved within two business days.
Electronic complaints book (Livro de Reclamações Eletrónico): you can file a complaint at www.livroreclamacoes.pt. We answer complaints within 15 business days and forward them to the competent authority as the law requires.
Alternative dispute resolution
If a consumer dispute cannot be settled with us, you may turn to the following alternative dispute resolution entity (Law 144/2015):
CICAP — Centro de Informação de Consumo e Arbitragem do Porto
Website: www.cicap.pt
Competent for consumer disputes with businesses in the Porto Metropolitan Area, which includes Póvoa de Varzim.
Consumers living in another EU country can also ask the European Consumer Centre of their country for free help with a cross-border purchase.
Supervisory authorities
- Direção-Geral do Consumidor (DGC) — www.consumidor.gov.pt
- Autoridade de Segurança Alimentar e Económica (ASAE) — www.asae.gov.pt
- Data protection: Comissão Nacional de Proteção de Dados (CNPD) — www.cnpd.pt
Prices and VAT
All prices include VAT where applicable. Prices are set in US dollars and can be shown and paid in other currencies; see the Terms of sale.
Patterns and images
The Dearlume patterns are original designs and are not copied from any historic building or museum collection. Product images show the product design; the glaze, print and colour of each piece may vary slightly. All texts, patterns and images on this site belong to Dearlume and may not be reused without permission.
Last updated: 12 October 2026