From Portugal
Shipping & returns
Every order is packed and sent from Portugal. Here is where we deliver, what it costs and how returns work.
Where we deliver
All countries of the European Union, the United Kingdom, Switzerland, Norway, the United States and Canada.
Costs and delivery times
Shipping is a flat rate per order, shown in your chosen currency in the cart and at checkout before you pay. Orders are usually dispatched within 1–3 business days. Delivery times below are estimates from dispatch and are not guaranteed.
| Destination | Tracked shipping | Estimated delivery |
|---|---|---|
| Portugal | US$6 (or equivalent) | 2–4 business days |
| Other EU countries | US$12 (or equivalent) | 4–8 business days |
| United Kingdom, Switzerland, Norway | US$18 (or equivalent) | 5–10 business days |
| United States, Canada | US$20 (or equivalent) | 7–14 business days |
When your parcel leaves us, you receive an email with the tracking link. Unless agreed otherwise, we deliver within 30 days of your order at the latest.
Customs, duties and taxes
Deliveries within the EU have no customs formalities and our prices include VAT. For the United Kingdom, Switzerland, Norway, the United States and Canada, the destination country may charge import duties, taxes or a handling fee on delivery. These are not included in our prices or shipping costs and are paid by the recipient. Please check your country’s rules if you are unsure.
Returns (14-day right of withdrawal)
- Email support@dearlume.shop within 14 days of receiving your order, with your order number. You can also use the withdrawal form.
- Send the items back within 14 days to: Dearlume — CONFECÇÕES VIRGINIA CASTRO, LDA, Sítio Cadilhe, 4495-111 Amorim, Póvoa de Varzim, Portugal. Pack ceramic pieces carefully. Return postage is paid by you.
- We refund the items and the original standard shipping cost within 14 days of your notice, to the payment method you used. We may wait until the items arrive or you send proof of postage.
Arrived damaged or not as described?
Email us with your order number and a photo. We send a replacement or refund at our cost, including return postage, under the 3-year legal guarantee. Telling us within a few days of delivery helps us claim from the carrier, but it does not limit your rights.
Last updated: 12 October 2026